In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, SwasthOne has appointed a Grievance Officer to address concerns related to the processing of your personal data.
Contact the Grievance Officer
Name: [Grievance Officer Name]
Designation: Grievance Officer, SwasthOne
Email: grievance@swasthone.in
Address: [Company Address], India
Response time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.
What You Can Raise a Grievance About
- How your personal data is being collected or used
- A request to access, correct, or delete your personal data
- Withdrawal of consent for any specific data processing purpose
- A suspected data breach affecting your account
- Any violation of your rights under the DPDP Act, 2023
- Any other concern related to your privacy or data
How to Submit a Grievance
- Email grievance@swasthone.in with the subject line: "Privacy Grievance – [Your Name]"
- Describe your concern clearly, including your registered phone number or email so we can locate your account
- We will acknowledge receipt within 48 hours
- We will investigate and respond with a resolution within 30 days
Escalation
If you are not satisfied with our response, you have the right to escalate your complaint to the Data Protection Board of India, once it is established under the DPDP Act, 2023.